Store research, with the evidence shown
Look up an online store before you order.
Search for a store to read what we checked, what we found, what we could not confirm, and what to do if an order goes wrong.
Enter a store name, a domain such as example.com, or paste a full link.
What you will find
A researched review
A verdict with the reasoning behind it: who appears to run the store, how its policies read, and which checks were reassuring or not.
Delivery and returns facts
The store's published shipping times, costs and return conditions, dated and linked to the page they came from.
Help after you order
Step-by-step guidance for a missing parcel, a wrong item or a slow refund, with message templates you can edit and copy.
How an assessment is made
Collect
An author records evidence: policies, contact details, company information and practical checks, each with a date and source.
Classify
Every item is labeled as a merchant claim, our own observation, an independent source or unverified.
Assess
The author writes the verdict and, where scores are used, explains the number against a published scale.
Review
An editor checks the draft against the evidence before anything is published. Later changes are logged.
Four kinds of evidence, never blended
- Our observation
- Checks carried out by our team on the date shown.
- Merchant claim
- Taken from the store’s own pages. A published claim shows what the store says, not that it always happens.
- Independent source
- Reported by a third party that the store does not control.
- Unverified
- We could not confirm these points either way.
A published returns policy is evidence that the policy exists. It is not proof that every refund is honored. Our reviews keep that distinction visible.
Shopping and order guides
- How to check an online store before you order
A practical checklist for judging an unfamiliar online store: who runs it, what its policies really say, how you can pay and what to save before checkout.
- What to do when an online order has not arrived
Step-by-step actions when an order is late or missing: what to check first, how to write to the store, and when to involve your card issuer or payment provider.
- How to ask an online store for a refund
How to request a refund in a way that is hard to ignore: check the policy, write a clear message, keep records and know when to go to your payment provider.
What Review the Store is not
We are not a customer-ratings site and we do not sell trust badges. Our catalog is small and growing, and if we have not assessed a store, the search will say so rather than guess. Any relationship between the publisher and a store is disclosed on the review and on the ownership and funding page.