We want every review to be accurate and current. Anyone can ask for a correction, including readers and the businesses we write about.
How to request a correction
Email [Contact email not set] with:
- The address of the page.
- The statement you believe is wrong or out of date.
- What you believe is correct, with a link or document that supports it.
If you represent the store, please say so and write from an address at the store's domain if you can.
What happens next
- An editor checks the request against the evidence on file and the source you provide.
- If the page is wrong, we fix it. Material corrections are noted in a "Corrections and updates" section on the page with the date.
- If a store has changed a policy, we record the new policy as new evidence with a new observation date. Earlier evidence stays in our revision history.
- If we do not agree that a change is needed, we will explain why.
What we will not do
- Change a verdict or score in exchange for payment or advertising.
- Remove an accurate review because a business would prefer it not to exist.
- Alter publication or review dates to make a page appear newer.
Record keeping
Every edit to a review is stored in an internal revision history with the editor's name and the time of the change, and earlier versions can be restored.