Order help
Practical steps when an online order is late, wrong or waiting on a refund. Start with the store, keep records, and escalate only if you need to.
General guides
- How to check an online store before you order
A practical checklist for judging an unfamiliar online store: who runs it, what its policies really say, how you can pay and what to save before checkout.
- What to do when an online order has not arrived
Step-by-step actions when an order is late or missing: what to check first, how to write to the store, and when to involve your card issuer or payment provider.
- How to ask an online store for a refund
How to request a refund in a way that is hard to ignore: check the policy, write a clear message, keep records and know when to go to your payment provider.
Help for a specific store
No store-specific help pages have been published yet. The general guides above apply to any online order.